Ms Wee brings to HCA a wealth of experience from over 30 years of customer service and operational roles – mainly in the IT industry – building, managing and growing large business units in several multi-national companies.
Her passion is matched by her determination to deliver on her Key Performance Indicators, ensure sustainability and drive service excellence.
Having held senior management positions in large corporations, Ms Wee wants to continue the journey already begun to make HCA Hospice Care a leading palliative healthcare organisation, where the team is both motivated and empowered to provide excellent hospice care to patients and compassionate support to their families.
“People are the most important assets in any service organisation and it is only through people that we can achieve our vision and mission,” says Ms Wee.
It has always been Ms Wee’s personal goal to ensure that her people have good career paths, and to build an environment where they are happy and equipped with the skills to deliver their best.
In 2007, Ms Wee’s son, Thaddeus, a young triathlete, passed on at the finishing line of a race. It was during this difficult time that she realised that while it is important to look after the patients and make them comfortable, it is also crucial to look after and care for those being left behind.
Care for the caregivers and families of the patient has always been a major focus of HCA, and it is one that Ms Wee is committed to drive.
She also believes that volunteers will play a crucial role. “I envision volunteers everywhere helping out and giving their time to HCA,” says Ms. Wee. “Our services will remain free and I believe individuals and corporates will see the meaning of the work we do and be forthcoming with their time, talents and treasures so that we could do more for our patients and caregivers.”
Dr Chong was HCA’s Deputy Medical Director from 2008 to 2015 and received The Courage Fund Healthcare Humanity Award in 2015. Dr Chong also participates in advocacy efforts such as the paediatric and young adults Advanced Care Plan (ACP) task force.
“I will continue the good work that has already been started two and a half decades ago,” he says. My vision for the organisation is in striving towards developing clinical teams that are not only stronger in rendering competent and compassionate care to our beneficiaries, yet being able to look after themselves better.
“After all, we can only truly serve or give of ourselves when the body, mind and spirit are all in a good place.”
Dr Chong is also the founder of Star PALS, a paediatric palliative care service for children with life threatening and life limiting illnesses under HCA Hospice Care. Under his leadership, Star PALS has grown from a two-person team to a 10-person multidisciplinary team of doctors, nurses and social workers serving almost 200 patients the past three years. He will continue his role as the Programme Director for Star PALS.
“HCA Hospice Care stands at an inflection point in our history where we are poised for substantive transformation and growth. Both Ms Wee and Dr Chong brings to us the necessary leadership, passion and wisdom to harness the tremendous potential in the organisation to extend our services to serve even more members of our society. We are very excited to have both of them on board and will give them all the support they need to lead us on this journey,” says Dr Tan Poh Kiang, President of HCA Hospice Care.
Find out more about HCA Hospice Care on their website.