The centre, which is based at North Cambridgeshire Hospital, delivers care and support free of charge at the day centre, five days a week and also provides Hospice at Home, specialist clinical advice and support for family and carers.
The CQC’s inspection report’s comments included: “The registered manager provided very strong leadership and the Centre was exceptionally well-led. Staff worked within a culture of continuous improvement, which meant that they strove to find ways to improve on what was already an excellent service.
”Findings from patients directly benefitting from the Centre’s care, included: “The warm, welcoming and relaxed atmosphere at the Centre provided people and their families with a safe haven at some of the most difficult times of their lives. People were made to feel comfortable and were provided with care and treatment by an exceptionally caring and supportive staff team”.
Matron Michelle Knight, who leads the team of dedicated staff and volunteers at the Centre, said she was very pleased with the results of the inspection.
“This is a fabulous accolade for the team; our programmes are tailored to meet the needs of each individual and we are delighted that we have received such wonderful comments,” she said.
“We must also recognise the part that Arthur Rank Hospice has played in this achievement: we are one of the many services run by the Hospice which serves the county of Cambridgeshire through its day centre in Wisbech, the Hospice in South Cambridge and in people’s homes via the Arthur Rank Community Team.
“As part of the Arthur Rank Hospice team we have exceptionally high standards of care, expert experience behind us, and strong clinical scrutiny in all that we do”.
The release of the CQC report comes as The Alan Hudson Day Treatment Centre embarks on a new chapter in its history: an expansion and redevelopment project for 2018. Design plans reveal how the Centre will expand, redevelop and improve its premises into a purpose-built facility, befitting of the care already provided by the Centre’s staff and volunteer team.
There will be an increased number of treatment rooms with specialist equipment to support those with complex needs; space for private consultations allowing for improved privacy and dignity; room for Hospice at Home staff and services, enhancing end of life choices; dedicated complementary therapy and diversional activity areas; a sensory garden; and improved space to allow support of more people each day.
The full report will soon be available on the CQC website