CQC awards ‘outstanding’ rating to Telford Hospice

Categories: Care, Featured, and People & Places.

Severn Hospice is the latest hospice to be awarded the ‘outstanding’ rating from the Care Quality Commission (CQC).

Following their inspection in October, the CQC rated the hospice’s Telford site as ‘outstanding’ in the areas of being caring, responsive, and well-led. It is the highest possible rating awarded by the regulator.

The report says “staff consistently treated patients and those close to them with compassion and kindness. There was a strong, visible person-centred culture. Staff were highly motivated to offer care that promoted people’s dignity and respected patient’s entire holistic needs.”

“Patients and those close to them were fully involved in their care. Staff consistently empowered people who used the service to have a voice and to realise their potential. Staff were fully committed to working in partnership with people and making this a reality for each patient.”

In terms of their responsiveness, the CQC inspectors found that “The service had a proactive approach to understanding and meeting the needs and preferences of different groups of people. Staff made reasonable adjustments to meet the needs of patients, including those with protected characteristics. Staff understood how to support people’s sexuality and gender identity whilst receiving care.”

Speaking to the Shropshire Star, Becky Richardson, Severn Hospice’s director of care, said: “In our 30th year of service to the community, this is a well-deserved recognition for the whole hospice; everyone who works or volunteers with us has played a part in achieving this.

“Those we care for are central to everything we do and to be recognised as outstanding by the national regulator truly is a ringing endorsement of our collective contribution of hard work and commitment and one to be extremely proud of.”

For more information visit Severn Hospice

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