Creative Homecare again awarded ‘Excellent’ by Care Inspectorate

Categories: Care.

For two years running, local at Home Care Provider awarded ‘grade 6’ – the top grade by Care Inspectorate

Creative Homecare has been awarded the highest grade ‘Grade 6’, ‘Excellent’ rating by the Care Inspectorate for the second year running. The local Care at Home provider moved up a grade from ‘5’ in 2022 to ‘6’, in 2023 and has upheld this score from this most recent Inspection Report.

The social enterprise not only supports vulnerable people to live independently in their own homes across Stirling, North Lanarkshire and Falkirk areas; every penny made from the service is reinvested into Strathcarron Hospice.

Margaret Foy, Business Development Manager, Creative Homecare, “Our Support Workers play a vital role in supporting customers live independent lives. Losing your independence and reaching the stage where you need assistance with personal care is a challenging time. However, the professional, respectful and helpful nature of our carers is that we work alongside families and individuals; tailoring services to help customers remain in their own homes and stay in control of their own care, for as long as they are able.

We aim to provide the same standard of care that we would expect for our own families. We value each person’s unique qualities and see them as an individual, not as a list of care needs. We’re delighted to have again been awarded the highest grading by the Care Inspectorate. The positive feedback from our wonderful customers on the quality of care received is testament to our excellent team of care professionals”.

The Care Inspectorate report said, “The service placed a high importance on establishing relationships based on trust and mutual respect. People valued this highly and spoke very warmly of their carers”.  Creative Homecare’s friendly, reliable and good humoured team delivers bespoke support to customers who perhaps need help around the house and with personal care tasks they’re finding more difficult to do themselves. Their care is tailored to their individual needs and staff are all fully trained and supported by the management team.

The Care Inspectorate also interviewed customers, examples below:

“Creative Homecare provide not only practical help but a service of companionship to their clients, which, as my Mum lives on her own has had a huge effect on my Mum’s physical and mental health for the better. I cannot speak highly enough of the care that they provide, they are in a word, exceptional. I can think of nothing that could be done to improve their services”.

“The family was really struggling to find assistance at the weekend, especially a Saturday. I approached Creative Homecare who immediately put my mind at rest and came out to the house to assess Mum and speak with the family about what they could do to help the family. We explained what was required. The family cannot thank them enough for the service they provide. It is very difficult, as two members of the family live abroad, so this service is invaluable to us. Thank you Creative Homecare for everything you do and the service you provide”.

“This is the fourth or fifth care company my Mum has had in the past few years and it’s the kind of care that we wish we had found at the very beginning of looking for care for my Mum. It’s been a rollercoaster of experience in this field. I wish every elderly person were able to have the kind of care the Creative Homecare provides.”

“I appreciate the daily notes of what the carers have done, as that helps me to pick up on things that need attention. The office staff are very good at interacting with me and passing on any information to the carers”.

Strathcarron Hospice needs to raise £14,632 every single day to ensure these specialist end of life care and services the local Hospice charity provides remains free for individuals and their families across its communities. Any profits made from Creative Homecare social enterprise, will be put back into running the Hospice services.

Customers do not need to have a connection with Strathcarron and its services. However, by choosing Creative Homecare, you are helping to fundraise for a vital local Hospice charity and ensuring their services continue.


  • Creative Homecare was registered with the Care Inspectorate on the 21 July 2020. It provides a Care at Home service to people living in the Stirling, North Lanarkshire and Falkirk areas.
  • The service is currently supporting 55 people. The service is provided by a team of 28 permanent staff and the manager
  • The aim of the service is: “”to create a much loved service that is synonymous with quality, that supports people to live well at home and provides vital income to support the future of Strathcarron Hospice. We will apply a creative approach to helping people to live well at home. The service will be flexible and centred on the needs and wishes of the client, offering privately funded support to enable people to live well at home.”
  • The service aims to provide a care at home service which is centred on what is important to the person using the service and to provide a responsive service which is driven by their wishes.
  • The unannounced inspection took place on 9, 10 and 12 January 2024. The inspection was carried out by one inspector from the Care Inspectorate. To prepare for the inspection they reviewed information about our service. This included previous inspection findings, registration information, information submitted by the service and intelligence gathered since the last inspection
  • The previous report was unannounced by the Care Inspectorate between the 21-23 December 2022.



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