Local hospice service that supports patient choice at end of life recognised with national award

Categories: Care and Leadership.

A group of Essex hospices is celebrating after being officially named the winner of the ‘Best Not-for-Profit Working in Partnership with the NHS’ at the HSJ Partnership Awards 2025, in recognition of their outstanding dedication to improving healthcare and effective collaboration with the NHS.

The Hospice Collaborative Partnership, which includes Farleigh Hospice, Havens Hospices and St Luke’s Hospice, working alongside NHS Mid and South Essex Integrated Care Board (ICB), was announced during a ceremony at Evolution London on 20 March 2025, hosted by Rachel Parris and Marcus Brigstocke.

The event, which featured 23 separate categories, was attended by representatives from the NHS, the private sector, the third sector, and individuals from non-clinical backgrounds to celebrate the importance of positive partnerships and acknowledge how they underpin the future sustainability of the NHS.

The Hospice Collaborative and the ICB were recognised for the innovative “Hospice Rapid Access Service” – a 24-hour hospice-inspired care pathway for adults across mid and south Essex that provides patients with a choice in where to receive care as they approach the end of their lives, whether that’s in a hospice, care home or in the community.

The service promotes patient choice, helping patients achieve their preferred place of care and death, which improves their quality of life and reduces anxiety for their families. The service also helps to ease demand on health and social care systems by reducing hospital admissions and stays.

In its first year, the Hospice Rapid Access Service cared for more than 1,100 patients, delivering 33,376 nights of care, preventing hospital admission or intervention, equating to 91 hospital beds per day.

In the community, the teams delivered 216,954 hours of care for patients in their own homes, easing pressure on NHS colleagues and facilities.

The service delivers rapid and appropriate care, achieving this on average in three days from the original referral to the Hospice Rapid Access Teams.

Ellie Miller, Director of Care at Farleigh Hospice, said,

“We are delighted that the Hospice Rapid Access Service has been recognised through this prestigious national award.

Since its inception 20 months ago, the Hospice Collaborative has made significant progress in delivering an equitable model of care across mid and south Essex, with the needs of patients at its very heart.

Everyone at Farleigh Hospice is incredibly proud that through this successful collaboration, we are ensuring that patients receive the highest quality care, in the most appropriate setting, at the end of their lives.”

Chanelle Wilson, Director of Clinical Services at Havens Hospices, says,

“We are delighted that the Hospice Collaborative Partnership has won this award. It means so much to everyone at the charity to see the difference we’re making recognised amongst healthcare providers nationally.

Helping people have choice, dignity and high-quality care at the end of their lives is at the heart of everything we do, and this award is a wonderful reminder of the importance of hospices in the local community and the vital work they undertake.

We’re so proud to be part of something that truly makes every day count for people at the end of their lives and their families.”

Joanne McCollum, Director of Care and Commissioning and Caldicott Guardian at St Luke’s Hospice in Basildon, said,

“It’s wonderful for everyone involved in the Hospice Rapid Access Service to be recognised with this HSJ Partnership Award, and we’re very grateful to the panel.

The Hospice Collaborative Partnership working with NHS Mid and South Essex ICB have demonstrated effective and successful collaboration.

The results of the project are far reaching; supporting our teams to deliver high-quality equitable care, meeting the wishes of our patient’s preferred place of care and preferred place of death and the reduction in admissions and stays in our local Hospitals.

I would like to acknowledge all those involved in this project across multiple locations including in our Hospices, care homes and people’s own homes, along with our wider health and social care partners.  Listening, responding and collaborating have been key in making the HRAS such a commendable and successful service”.

Dr Matthew Sweeting, Executive Medical Director at NHS Mid and South Essex, said,

“We are thrilled the Rapid Access Service, delivered by the Hospice Collaborative, has been recognised for providing this exceptional service to patients approaching the end of their lives.

The award is well deserved and recognises the dedication and commitment of the three hospices in delivering this innovative service that is supporting people to have the dignity of choice in their place of care and death.”

Now in its eighth year, the HSJ Partnership Awards highlight exceptional programmes and initiatives that demonstrate partners’ commitment, dedication and innovation to driving improvements in patient care, acknowledging positive working relationships between the NHS and organisations such as hospices.

This year it celebrated the achievements of 185 finalists who were all judged by a diverse panel of over 70 highly influential and respected figures within the healthcare community against five clear criteria: ambition, outcome, spread, value, and involvement (including details of how relevant staff, patients, and partnerships worked together to realise the success).

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About Farleigh Hospice

Farleigh Hospice provides care, free of charge, to people affected by life-limiting illnesses and bereavement across mid Essex.

We tailor our hospice care and support to meet the needs of each of our patients, to help them live as well as possible to the end of their life. Whether they need specialist care to manage complex needs, or therapeutic support to improve the quality of their life, we are here to provide comfort and care when they need us the most.

We are also here for anyone who needs support following a bereavement. Through our Bereavement Help Points in the local community and online resources, we help people dealing with the emotional and practical impact of bereavement. Further one-to-one

and group support is available, if needed, through the Circle service for adults and the Yo-Yo Project for children and young people (aged 4-18).

Farleigh Hospice is a charity and we could not be there for everyone who needs us without the kind support of our local community.

For more information, visit www.farleighhospice.org

About Havens Hospices

Havens Hospices is a charity that provides specialist care and support for people of all ages who are living with incurable conditions and their families. We work closely with the person and their health and social care professionals to ensure their care and support is the best it can possibly be, so everyone in our community can get the most from life, and make every day count.

Our specialist team offers a wide range of care and support options for patients and their loved ones, based on their needs and wishes. This can be in the comfort of their own home, in the hospices – Fair Havens for adults or Little Havens for children – or a combination.

Our care and support includes everyone, extending to partners, family and friends to make sure the right support is there for patients and the people who matter to them, where and when they need it.

This care is provided absolutely free of charge thanks to the kind donations from the community.

For more information, www.havenshospices.org.uk

About St Luke’s Hospice

St. Luke’s Hospice is a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want from the moment they are diagnosed.

Our care considers people’s medical, spiritual and emotional needs, including support for loved ones and carers. Anyone living in Basildon and district can call on us 24 hours a day, seven days a week. Working alongside healthcare professionals, our specialist services are available at the Hospice, out in the community or in a person’s own home.

We are a charity and the services we provide are free. We rely on voluntary income from local people to deliver the care they deserve.

For further information about St. Luke’s Hospice please contact our Marketing team on 01268 524973 or email pr@stlukeshospice.co.uk.

About NHS Mid and South Essex

NHS Mid and South Essex Integrated Care Board (ICB) is responsible for deciding how the NHS budget for mid and south Essex is spent.

It is also responsible for developing a plan to improve people’s health, deliver higher quality care and better value for money.

You can find out more about the ICB’s responsibilities here: https://www.midandsouthessex.ics.nhs.uk/about/boards/integrated-care-board/about/

About the HSJ Awards

The HSJ Partnership Awards recognise the most effective collaborations with the NHS highlight the benefits which working with the private and third sectors can bring to patients and NHS organisations.

About HSJ

The Health Service Journal is the only title to cover all aspects of publicly funded healthcare, providing news, analysis, best practise information from some of the most powerful and respected figures in health. The HSJ audience is formed of healthcare leaders from both clinical and non-clinical backgrounds and both public and private sectors.

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