Mary Stevens Hospice awarded CQC’s ‘outstanding’ rating

Categories: Care, Featured, and People & Places.

Mary Stevens Hospice in Stourbridge, West Midlands, is the latest hospice to receive the highest possible rating from the Care Quality Commission (CQC).

Inspectors paid an unannounced visit to the hospice in February, where they assessed patients’ experiences of care and treatment by rating services based on five questions: are they safe, effective, caring, responsive to people’s needs, and well-led?

Among the findings, the report says that “people told us staff were very caring, kind and receptive to their needs. People’s independence was encouraged and their privacy and dignity protected” and “staff worked hard to provide lasting and memorable experiences for people and their family members so that they experienced compassionate care.”

The report also found that “staff knew each person well and understood how to support them when they were unwell or approached the end of their life. People were at the heart of the service and fully involved in the planning and review of their care.”

The CQC inspectors praised the senior management, saying “leadership was strong and consistently looked at ways to promote the provision of palliative and end of life care for people. There was a clear management structure with good communication so that everyone, including the trustees, shared the same vision and plans for the future.”

Commenting on Twitter, a spokesperson for the hospice said: “We are so proud of our wonderful team who go above and beyond everyday to ensure our community is cared for in the best possible way.”

Last year the hospice was shortlisted for a Guardian Public Service Award for their work with vulnerable communities.

For more information visit Mary Stevens Hospice

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