People not aware of care and support available

Categories: Care.

Fifty-nine percent of people surveyed were not aware of what care is available and 66% do not know how much it costs. Half were not confident in knowing what service would suit their needs and only 15% said they are planning ahead for themselves or their family, with 69% saying that they are likely to leave making care decisions until the need is urgent.

Even people already using care provision in the UK are having difficulties, with 23% saying that finding care was a challenge and the same number said they ended up with inappropriate care.

The research was conducted by the Social Care Institute for Excellence (SCIE), which said that a general lack of awareness, combined with most people seeking support at a time of crisis, increases the risk of people ending up with care that is not the most suitable for them.

SCIE said the findings highlight the need for a comprehensive source of adult social care information and advice to give people better choice and control. 

In response to this they have today (23 October) launched the new website and resource Find Me Good Care

Find Me Good Care has been created with the aim to help people seeking the right care. It includes information and guidance on how to choose and pay for care, as well as a directory of providers and the opportunity to provide feedback.

Andrea Sutcliffe, CEO of SCIE, commented: “We know that the care system can be confusing and the research has confirmed that most people are unaware of their options – that’s why we’ve created this service. We have brought together comprehensive advice and guidance to help people take those all-important first steps in navigating the care and support system. 

“Planning ahead for you and your family’s care needs is something that few people consider doing. However, when the time does come to choose care, be it during a crisis, moving from child to adult services or something that is planned in advance, Find Me Good Care can help. Ultimately, it has been designed as a tool to help people choose support that fits their needs as well as their lifestyle. Needing care services shouldn’t challenge who we are as people.”

Jude Irwin, who had to arrange care for her parents, said: “It has been an absolute minefield finding the right care for my parents. They both have dementia and I’ve never felt very clear about the options available for them. A website like Find Me Good Care would have been really helpful to me; I would have loved a place to go to say: ‘These are my circumstances – what are my options’. You don’t always get that at social services or the GP.”

Find Me Good Care is supported the Association of Directors of Adult Social Services (ADASS), Association for Real Change, Department of Health, Care Quality Commission, Community Catalysts, English Community Care Association, National Care Association, National Care Forum, Registered Nursing Home Association, Shared Lives Plus, UK Homecare Association and Voluntary Organisations Disability Group.

Help the Hospices, The National Council for Palliative Care, Age UK, Carers UK, Dementia Action Alliance, Mind, The MS Society, The Stroke Association, Turning Point and United Response are all partners of Find Me Good Care.

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