The Myton Hospices has recently launched Monty – their new artificial intelligence (AI) chat assistant to help improve the experience of visitors to their website.
The AI assistant is designed to offer instant answers and support, helping people, including patients, carers and supporters, access the information they need quickly and easily.
Available on Myton’s website, the chat assistant – named after the charity’s much loved bear mascot, Monty, is already making it easier for patients, families and supporters to find out more about Myton.
Whether looking for upcoming fundraising events, information on Myton’s three hospices and 27 shops, or finding out about the palliative and end of life care services available, Monty provides instant signposting to accurate, relevant information.
Monty will also assist users who may struggle with website navigation and offer multilingual support to cater to diverse audiences, building on the Recite Me accessibility tool that has already been in place on the Myton website for a number of years.
Holly Kerrigan, Director of Marketing and Communications at The Myton Hospices, said:
“We are really excited to have launched our new AI chat assistant Monty – as far as I’m aware we are the first hospice to offer this service.
We want to make it as quick and easy as possible for patients, carers and supporters to find the information they need when they need it. We are always looking for new ways to improve the support we offer.”
Extensive testing has been conducted and responses are regularly monitored to ensure accuracy and relevance. The system will continuously update based on user interactions, allowing Myton to refine responses and improve effectiveness over time.
Find out more and say hello to Monty online at www.mytonhospice.org/Chat
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At The Myton Hospices we believe that everyone matters for every single moment of their life; we focus on enhancing life when cure is no longer an option. We are not just about end of life care, we support patients and their loved ones right from the moment they are diagnosed.
We have three hospices in Coventry, Rugby and Warwick, and we care for people aged 18+ living with a wide range of life-limiting illnesses including Respiratory, Heart & Neurological conditions, Cancer and Organ failure.
At Myton, demand for our Inpatient Units has increased by 11% in the last 12 months, and too many people are dying on the waiting list for this vital service. As the only provider of Hospice Inpatient Beds in Coventry and Warwickshire, we are acutely aware of the need for more, but are limited in what we can provide due to funding constraints.
We are a charity, we are not the NHS, and we have to raise £12.7 million of the £15.3 million it costs this year to continue providing our services free of charge to patients and their loved ones. Just 17% of our funding comes from the NHS. We rely on donations and support from our local communities.
Find out more online at www.mytonhospice.org
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