Two hospices rated “outstanding” by CQC

Categories: Care, Featured, and People & Places.

St Luke’s Hospice in Basildon and Royal Trinity Hospice in south west London have received an “outstanding” rating from the Care Quality Commission (CQC).

The Hospice at Home service based at St Luke’s Hospice has received the rating – the highest possible grading from the regulator – following its first inspection.

The service provides support to patients who wish to be cared for at home, helping to avoid unwanted hospital admissions.

The hospice received the top rating for being responsive, well-led and caring, and a ‘good’ rating for being safe and effective.

Gill Booth, Head of Community Services at St. Luke’s Hospice, said:

“This rating is a huge credit to all our staff and the hospice management, the CCGs for supporting us and for the partnership with SPDNS Nurse Care. The team work together – 24 hours a day, 7 days a week – in a truly dedicated and passionate way.

“Our Hospice at Home service gives people the choice of being cared for in the comfort of their own home which is incredibly important, and it helps avoid unnecessary and often unwanted trips to hospital. I’m extremely proud of the team and thank everyone for their hard work and commitment to the service and the people we support.”

Royal Trinity Hospice has also been awarded the top rating, with the regulator commending the hospice for “going the extra mile” for its patients and delivering outstanding care.

The CQC found Trinity staff to be “continually kind and compassionate as they put patients and their relatives at ease” and “observed that patients, family members and friends are always treated with dignity and respect.” In addition, inspectors found the hospice to be outstanding in meeting the needs of people from the whole community.

Inspectors rated Trinity as outstanding in three of the five domains assessed by the CQC, with the top grade being given in the categories of ‘caring’, ‘well-led’ and ‘responsive’. The remaining two domains (‘effective’ and ‘safe’) were rated as Good. Trinity’s last CQC inspection in 2014 found it to be a Good service overall.

Dallas Pounds, Chief Executive of Royal Trinity Hospice said:

“I am thrilled that Trinity has been found to be outstanding by the CQC. It is testament to the expertise, compassion and dedication of every member of the Trinity family and reflects their determination to support our patients to live every moment they have left, to die with dignity and to be there for those left bereaved.

“Here at Trinity we are proudly committed to excellence in all we do. To have this recognised independently by the CQC is a fantastic and well-deserved recognition that we are succeeding in delivering an excellent service. However, this accolade will not stop us from continuing to strive for improvement and further excellence.

“Our ageing population means that the demand for our services continues to grow and our patients’ needs become more complex. We will need to maintain and develop our culture of innovation and responsiveness to meet these changing needs and maintain the excellence of our services, as well as raising more funds to deliver them.”

The CQC is the independent regulator of health and social care in England, monitoring, inspecting and rating services.

For more information visit the Care Quality Commission website