The ability to manage workplace negativity is a key skill for hospice managers. Working in an environment where there is negativity, poor attitude, apathy, frustration and related issues adds stress and breeds dissatisfaction. In the hospice environment, where the work itself is very emotionally charged, it is vital that managers are competent in understanding, identifying and addressing workplace negativity. Unless intervention occurs, workplace negativity can lead to poor morale and lack of trust in the overall organization, its goals and significantly impact employee and volunteer retention. Equally important, negative employees are incapable of providing the exceptional quality of care that is the hallmark of hospice and palliative care.
This four-week, instructor-led, learning module is part of NHPCO’s Hospice Manager Development program. It will provide hospice managers with key information about negativity in the workplace and, more importantly, intervention skills to manage it. Prior MDP courses are not necessary to participate in this upcoming course
Managing Workplace Negativity
October 25 thru November 22, 2021.
Learn more and register online.
Faculty: Patricia A. Goodwin, ACSW, LCSW, ACHP-SW. She has over 30 years of experience as a social worker in the health care field, including hospitals, long term care facilities, home health and hospice. She has provided direct service, supervised other social workers, coached the interdisciplinary team in assessment and problem solving, and has experience in promoting patient/family satisfaction through her positions as a patient representative and service improvement project manager.
Continuing Education contact hours are available for nurses.