Legal & General America is in the business of providing financial protection through life insurance for families from coast to coast. When one of their customers passes away and a claim is made by their beneficiary, the organization wants to be as sensitive and supportive as possible in helping that individual through a very difficult time. Providing grief sensitivity training to its staff is part of Legal & General America’s commitment.
To further enhance this sensitivity training, Legal & General America has collaborated with the National Hospice and Palliative Care Organization to design and deliver a training program for claims staff that focuses on how to respond to customers in the most supportive and compassionate manner, and how to understand their unique grief responses.
“We are very excited to be partnering with the National Hospice and Palliative Care Organization,” said Debbie Posin, Esq., Assistant Vice President of Claims at Legal & General America. Posin added, “The recent NHPCO training served as a valuable resource to increase our staff’s awareness of the grief process so that they can continue to promote excellence and deliver the support and assistance our most vulnerable clients deserve.”
“For an organization to understand the challenges a grieving family is facing, and to ensure that employees are well training in dealing with people during this sensitive time, represents the high level of customer service and care that Legal & General America extends to all those they serve, and we are proud to be working with them on this important training,” said J. Donald Schumacher, PsyD, NHPCO president and CEO.
As two organizations serving bereaved families, Legal & General America and NHPCO are exploring opportunities to continue to work together to provide increased access to local grief support resources.
Information about grief and loss is available on NHPCO’s Moments of Life: Made Possible by Hospice website. This includes a helpful video, “Grief – A Part of Living.”