The Health Quality Council of Alberta (HQCA) will review the adequacy of quality assurance processes used by AHS in the provision of home care services, as well as the current process for ensuring adherence to quality standards.
Alberta Health Services (AHS) would also like to take this opportunity to sincerely apologize to any home care client whose care has been affected or disrupted during the recent transition to new contracted care providers.
“Any missed visit, or any impact on patient care whatsoever, is simply unacceptable and should never happen,” says AHS President and CEO Dr. Chris Eagle.
“On behalf of Alberta Health Services, I offer my apologies to any client whose care has been negatively impacted. That should not have happened, and we are doing all we can to ensure it does not happen again.”
Alberta Health Services ran a transparent and open Request for Proposals (RFP) process earlier this year.
“The process has had its challenges, however we believe the changes to home care have, and will improve the care we provide to our clients,” said Dr. Eagle.
The new model means a higher, more consistent standard of care across the province. A smaller number of contracted care providers make the model easier to monitor, and to ensure care expectations are met.
AHS has taken steps to alleviate issues related to the transition, including missed client visits.
Revera, a longtime provider of home care in Edmonton, was unable to meet its contract obligations and was missing visits. That is unacceptable. AHS took action to ensure clients continued to get the care they need, when they need it.
As part of its contract, Revera will pay for the costs associated with transitioning its clients to other providers. AHS is monitoring Revera’s performance daily, and has prohibited the company from taking on any new clients until AHS is satisfied its performance meets expectations.
“We identified a problem, and we took immediate action to fix it,” said Dr. Eagle.
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