Bedfordshire hospice receives ‘outstanding’ rating from CQC

Categories: Care, Featured, and People & Places.

Sue Ryder St John’s Hospice Bedfordshire has been rated as ‘Outstanding’ by the Care Quality Commission (CQC).   

The national independent regulator of health and social care services has awarded the rating following a rigorous inspection of the hospice’s  services in September and October 2019  – including its inpatient unit, palliative care hub which provides support for people in their own homes, day services and family support team.

The CQC highlighted how staff treated patients and their families with compassion and kindness, respected their dignity and privacy and went above and beyond expectations to meet individual needs and wishes.

It also noted how hospice staff were, “devoted to doing all they could to support the emotional needs of patients, families and carers and helped patients live every day to the fullest.”

Inspectors rated the hospice as ‘Outstanding’ when it came to being caring, being responsive to people’s needs and being well led, and the hospice was rated as ‘Good’ for being safe and effective. They spent two days at the hospice speaking with patients, families, volunteers and staff from right across the hospice to build a complete picture of the expert and compassionate palliative care services offered.

Allison Mann, Interim Hospice Director at Sue Ryder St John’s Hospice said, “This brilliant result is thanks to the commitment and hard work of our expert clinical teams and passionate hospice staff and volunteers, who do all they can to be there when it matters for local families.

“We want our ‘Outstanding’ rating to reassure people with a terminal illness that they will receive the highest quality expert and compassionate care at Sue Ryder St John’s Hospice. 

“I would like to thank all of the staff and volunteers for their continued hard work.”

Chelsea Zwetsloot, from St Neot’s, has first-hand experience of the care given at the Sue Ryder hospice. Her grandad was cared for in the inpatient unit. She said, “As soon as I visited Sue Ryder St John’s Hospice, I realised it was the best place for him. The grounds and building were welcoming and beautiful. The staff were incredibly friendly, and I saw how quickly he formed friendships with the Sue Ryder nurses.”

“Grandad was in a warm, comfortable private room, with his things around him. The week he was there, he was as well looked after as we could have asked for, and the support my nan received when she was there with him was incredible.”

“The care given at the hospice made such a difference to us.”

 For more information visit Sue Ryder St John’s Hospice