Death is hard, but dealing with death notifications shouldn’t be.

Categories: Care and Featured.

Death is a certainty and something that we will all deal with during our lifetimes, until ultimately it is our own turn to go. However, we often prefer to ignore our own mortality, which can create an administrative mess for those that we leave behind.

The task of sending death notifications is slow, painful, and disjointed. It starts with the family searching desks, cupboards, and drawers to discover what accounts the deceased had. Then they have to research how to notify each company, what information and documentation is needed (it’s never the same) and spend hours filling in the same online forms or having the same conversation over and over again with different people in different departments of different businesses.

To make matters worse the number of accounts we all hold has mushroomed in recent years. From current accounts and savings, through car, pet, home, travel, health and life insurance, pensions, premium bonds, water, gas, electricity, broadband, mobile phone, credit cards, streaming services, charitable subscriptions, season tickets, memberships, loyalty cards – the list goes on. The task of unravelling and dealing with all of this is unfamiliar, stressful, time-consuming, and seemingly endless.

It was the public sector that led the way with a more ‘joined up’ offer. The Department of Work & Pensions ‘Tell Us Once’ service works as a hub that connects every council in the country, as well as centralised government departments like the Passport Office and the DVLA. This provides the bereaved with a simple, single point from which to notify all of these organisations.

This bigger picture solution hasn’t really been mirrored in the private sector, until now. Three years in the planning and launched at the end of 2020, Life Ledger delivers a free easy-to-use service helping the bereaved and their families simplify the death notification process. Like Tell Us Once it allows families to send death notifications from a single point, but Life Ledger notifies all the private sector organisations connected with the deceased.

Founded by long-time friends Ruth Blakemore and Tremayne Carew Pole, after Ruth’s painful first-hand experience of trying to close her mother’s accounts. Life Ledger was conceived as a solution to the current disjointed process of sending death notifications. A process so painful that, despite excellent first-hand knowledge of the corporate machine, it forced Ruth to simply give up after a year of trying. It was at the point that Ruth and Tremayne put their heads together to try and find a better way.

They succeeded and that better way currently sends death notifications to over 750 companies across the UK, with more being added every day, and has a current record time of six minutes for a notification to be sent by a user and dealt with by a business.

Life Ledger is helping to make things a little easier for the bereaved, because dealing with the death of a loved one is difficult, making death notifications shouldn’t be.

To use the governments Tell Us Once service visit: https://www.gov.uk/after-a-death/organisations-you-need-to-contact-and-tell-us-once

To find out more about Life Ledger visit: https://lifeledger.com


 

ehospice is happy to carry this article from Life Ledger and welcomes similar articles from all working in hospice/palliative/end of life care. Publication of articles does not imply endorsement of products or views.

 

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