Glowing feedback and ‘Good’ CQC rating for hospice at home service

Categories: Care.

Front row: Mike Thornicroft, Fiona Hutchison; back row: members of the care team

Tynedale Hospice at Home has been awarded a Care Quality Commission (CQC) rating of ‘Good’ across all areas.

During their unannounced visit the inspectors received glowing feedback from service users, such as one family member who spoke of “extremely respectful” care and another who said, “we are extremely fortunate to have had access to such a life changing resource in Tynedale and will never forget the difference the hospice has made to our lives.”

Head of Care Services, Fiona Hutchinson said:

“We were particularly pleased to see that the inspectors picked up on the fact that 100 per cent of the Friends and Family survey respondents were ‘likely’ or ‘extremely likely’ to recommend Tynedale Hospice at Home. It has been rewarding for our nursing team to read comments about how their care has made patients “feel safe and secure” and how “patients trusted the team’”.

The report makes mention of this exemplary care, stating “we were informed by family members that the Tynedale Hospice at Home team always took time to understand patients”, and “we also heard examples of family members being listened to and their concerns or needs being heard.”

This sentiment was echoed in a quote from a Community Nurse who told the inspectors that the service was “absolutely invaluable”.

Mike Thornicroft, CEO of the hospice said:

“We are delighted to receive an overall ‘Good’ rating from the CQC. It is testament to the hard work, tireless dedication and limitless capacity to care from our team that has resulted in this endorsement. Every member of the team strives to achieve the highest quality of care and support for all our patients and clients. I am proud that this has been recognised by the inspectors.”

The CQC is the independent regulator of health and adult social care in England. This is the first time that all three of the hospice’s services: nursing care, pre and post bereavement family support and hospital transport service, have been inspected by the CQC (although only care is regulated). Inspectors ask five key questions as part of their enquiry, whether the organisation is safe, effective, caring, responsive, and well-led.

The rating comes after a period of change for Tynedale Hospice at Home, after Mike Thornicroft took over the reins as CEO in October 2018. He added:

“Tynedale Hospice at Home is a great organisation made up of an amazing team of staff and volunteers, who whether involved directly in care and family support, or in other ways such as supporting our fundraising or retail operations, or our hospital transport service, always go that extra mile to care for people in our community. ”

For more information visit Tynedale Hospice at Home