Arthur Rank Hospice in Cambridgeshire has been rated as ‘outstanding’ by the Care Quality Commission (CQC), the highest possible rating from the independent regulator.
Inspectors attended the hospice unannounced to review their service and inspected five domains: safe (good); effective (good); caring (outstanding); responsive (outstanding); and well led (good), leading to an overall rating of ‘outstanding’. ‘Good’ is defined by CQC as “the service is performing well and meeting expectations”, with ‘outstanding’ meaning “the service is performing exceptionally well”.
Under the caring section, CQC commented that: “staff truly respected and valued patients as individuals and empowered them as partners in their care, practically and emotionally.” When it came to how responsive services were, they remarked on the hospice’s “proactive approach to understanding the needs and preferences of different groups of people” and how it “actively engaged with different groups that were seldom heard to ensure equitable access to its services.”
The hospice moved to a new purpose-built home in November 2016, and CQC recognised how “the design of the inpatient unit and hospice building had been created with the needs of patients and their relatives at the forefront of planning”. They also said that “service leaders had the capacity and capability to deliver high-quality, sustainable care”, and that “staff described the culture within the service as open and transparent.”
The report mentions examples of exceptional patient care:
“One patient told us the emotional support they had received from the service had been “invaluable” and that they had previously been struggling with the process of dying but the psychologist had set their mind at rest.”
Another relative they spoke to told them:
“how kind the staff were […] during the hospice’s annual carol service staff asked if the patient wanted to go outside and hear the carols and see the lighting of the Christmas tree […] staff ensured the patient had lots of layers on to keep warm and […] got the patient their favourite beverage to enjoy whilst watching the carol service.”
Commenting on receiving the rating, Dr Lynn Morgan, CEO at Arthur Rank Hospice Charity, said:
“Over the last few years we have become an independent hospice and we have moved to our lovely new hospice. It is a credit to our staff, volunteers and trustees that we have retained the quality of our care and the attention to detail which always puts patients first. We would like to thank the local community: their donations made the new hospice possible and they continue to help us fund the vital care we deliver. “
For more information visit Arthur Rank Hospice Charity