Social and Psychological Support Practitioner First Contact Team

Categories: Care.

Salary: Band 6 £30,939 – £40,809 (pro rata) per annum inclusive
Hours of work: 23.75 per week
Fixed term contract for six months 

St Joseph’s Hospice is one of the UK’s largest hospices and is based in the East end of London serving a culturally diverse population with a higher than average demand on psycho-social interventions. We provide high quality specialist palliative care for patients with life limiting illness, including non-malignant diagnosis in a variety of settings including community, out-patient, day hospice and an in-patient unit.

The first contact team is a dynamic ‘one stop’ multi-disciplinary team that is transforming the way people access Hospice services. It is the first point of contact to all services and includes initial gateway telephone assessments, processing internal referrals, the provision of basic information and advice and signposting. The service is currently being developed to provide an extended 24/7 telephone support and advice helpline.

Referral to St Joseph’s Hospice is a key point in the care pathway for patients and their families. The role of the first contact social and psychological support practitioner is a key component of this process; carrying out initial telephone, or face to face assessments independently or jointly with a Nursing colleague and receiving and processing referrals to the most appropriate service at the right time. You will initiate immediate support to make safe when you identify urgent needs, and so you need to be an expert in psychosocial risk assessment. The role is a new one and requires the job holder to have an overview of all referrals made to the Hospice, with an emphasis on referrals for the psycho-social department (bereavement, family counselling, social work and welfare benefits teams) and for the job holder to influence, promote and provide a high quality holistic referral service.

You will have excellent telephone and written communication, organisational and assessment skills. We offer you the opportunity to develop a clear understanding of the social, psychological spiritual and physical needs of individuals and their families, and of working within a hospice setting. 

Continuity of NHS Pension Scheme is available.

Applicants are subject to an enhanced DBS check (previously CRB).

For further information, please contact Jenny Watmore-Eve, Social Work Manager on 020 8525 6018 or email

Application form and job description via website (click on Current Vacancies) or telephone Human Resources on 020 8525 6068.

Closing date: 17 January 2014

Interview date: W/C 27 January 2014

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