St Barnabas Hospice in Lincolnshire has been rated as ‘outstanding’ by a recent Care Quality Commission (CQC) inspection of their services.
Inspectors from the independent health and social care regulator assessed the hospice’s specialist inpatient care, care for patients in their own homes, day therapy, physiotherapy, occupational therapy, complementary therapy, welfare advice and bereavement support.
Their report stated: “There was a very strong, patient-centred culture from all staff. Staff were motivated and inspired to offer care for patients with kindness, compassion, dignity and respect through supportive relationships with patients and their families, care givers and loved ones.”
“Staff cared for patients with compassion, empathy and respect. Feedback from all patients confirmed that staff treated them exceptionally well and with kindness, and told us that staff went over and above what was expected of them. People were truly respected and valued as individuals and empowered as partners in their care, practically and emotionally, by an exceptional and distinctive service.”
“There was an embedded and extensive team of volunteers who helped support the service. There was a separate volunteer induction and training programme. Volunteers were valued members of the service who were provided with support and who felt part of the hospice team.”
Patient comments included: “the staff are all fantastic”, “I simply cannot fault them” and “the care here is second to none.”
Chris Wheway, Chief Executive at St Barnabas Hospice, said: “I cannot begin to say how proud I am of all the staff and volunteers at the hospice for the hard work they put in day after day. This rating is confirmation of what I have believed since I started work at St Barnabas four years ago. We are an outstanding organisation – what we deliver, how we operate and how we treat each other is outstanding.
“This achievement is a wonderful confirmation that all aspects of our organisation work together to ensure that those facing the end of life in Lincolnshire receive the highest quality of care and support.
“St Barnabas is a community owned organisation which exists to provide a service back to that community. We have incredible supporters and would not be able to continue providing our support and care without them. Everyone really has played a part in this outstanding rating.”
Michelle Webb, Director of Patient Care, added: “As Director of Patient Care I am extremely proud of all the clinical and support staff and volunteers. Quite rightly, the CQC inspection is a rigorous process to prepare for, and to achieve outstanding is a real testament to the care and support delivered by our highly skilled staff and volunteers.”
For more information visit St Barnabas Hospice
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