St Christopher’s Hospice in south London and a specialist day treatment centre operated by Arthur Rank Hospice Charity in Cambridge have received the ‘outstanding’ rating from the Care Quality Commission (CQC).
The independent regulator awarded St Christopher’s Hospice its highest possible rating following an unannounced inspection in December. Inspectors spoke with a variety of patients and staff from all areas of the hospice; from healthcare assistants to welfare and bereavement support workers.
In their report, they highlighted that ‘staff cared for patients with compassion and treated them with dignity and respect’; ‘staff saw each patient as an individual and involved them in decisions’ and ‘gave patients practical support to help them live well until they died’.
The report also recognised that the hospice is well-run, and that hospice leaders are ‘passionate about the care that they delivered’. The inspectors also commended the hospice for its outreach, saying that it is ‘…proactive in reaching out to hard to reach groups and tailored care to their needs’, for example, with its project in Croydon to support homeless people at the end of life.
Amanda Mayo, Director of Care at St Christopher’s says: “We are absolutely thrilled that the dedication, expertise, and enthusiasm of all our staff has been recognised in this CQC report. All our team, from IT support, to stewards, physios, nurses and doctors, share an absolute goal of offering the best possible care and support for people who are dying, and their friends and families, across south east London. Compassion and kindness are, after all, what we would all wish for those closest to us, at the end of life.”
The Alan Hudson Day Treatment Centre, an Arthur Rank Hospice Charity service based at North Cambs Hospital, has also received the ‘outstanding’ rating following an inspection in January.
The report includes recognition that “staff treated patients and their families with compassion and kindness,’…went above and beyond expectations to meet their individual needs and wishes, and ‘helped patients live their everyday life to its fullest’. Inspectors also noted that since their last inspection in July 2017, the substantial redevelopment and expansion work carried out in 2019 ‘had significantly enhanced the environment in order to provide the services on offer’.
Sara Robins, Director of Clinical Services at Arthur Rank Hospice Charity commented: “We are thrilled and delighted that our Alan Hudson Day Treatment Centre has been recognised as outstanding! I am so proud of the team. The report recognises the amazing work they do and the high standards of care they all deliver.
“The service was inspected by CQC using their new hospice core service framework, with inspectors from the hospital’s acute inspection team. The fact that we achieved an overall rating of ‘outstanding’ is testament to the values and dedication of all our colleagues who work at the Centre, making every moment count.”
CQC inspections are currently on hold due to the COVID-19 pandemic.