Willowbrook Hospice in Merseyside is the latest hospice to be given the ‘outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating awarded by the regulator.
It follows the news at the start of the year that the hospice’s Clinical Director Chris Haywood was awarded a British Empire Medal (BEM) in the Queen’s New Year’s Honours.
The CQC praised all the Willowbrook team for their compassion in supporting people’s emotional and physical needs, and for their clear passion in delivering ‘individualised, safe care to patients living with complex symptoms and life-limiting conditions’.
Inspectors highlighted how the staff celebrated an ‘inclusive culture and engagement with patients, carers and the wider community.”
Willowbrook staff and volunteers were also commended by the CQC for their high level of motivation in meeting patients’ individual needs with some of the patient stories involving hot tubs and therapy dogs, and the hospice being noted for ‘going the extra mile’.
Alan Chick, Chair of Trustees at Willowbrook Hospice, said: “I am thrilled that Willowbrook has been found to be outstanding by the CQC. It is recognition of the impact of all our staff and volunteers across the hospice and the trading company resulting from their hard work, commitment and dedication as a member of the Willowbrook family. We know that our staff and volunteers deliver outstanding care every day and to have this acknowledged by the CQC is excellent and a very exciting start to 2020!
“On behalf of our Executive Management Team and the Board of Trustees, I would like to say a massive thank you and congratulations to each and every member of our Willowbrook family.”
For more information visit Willowbrook Hospice