The Centers for Medicare and Medicaid Services reports that hospice provider preview reports and Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Survey ® provider preview reports have been updated and are now available online.
These two separate reports are available in a provider’s Certification and Survey Provider Enhanced Reports (CASPER) non-validation reports folder. Hospice providers are encouraged to review their:
- Hospice Item Set (HIS) quality measure results from Quarter 3, 2017 to Quarter 2, 201.
- Facility-level CAHPS® survey results from Quarter 3, 2016 to Quarter 2, 2018.
Providers have 30-days to review their HIS and CAHPS® results (March 1, 2019 through March 31, 2019) prior to the May 2019 Hospice Compare site refresh, during which this data will be publicly displayed.
Should a provider believe the denominator or other HIS quality metric to be inaccurate or if there are errors within the results from the CAHPS® Survey data, a provider may request CMS review. Providers must adhere to the process outlined on the Public Reporting: HIS Preview Reports and Requests for CMS Review of HIS Data webpage and the Public Reporting: CAHPS® Preview Reports and Requests for CMS Review of CAHPS® Data webpage.
For more information on how to access these reports, providers should view the HIS Preview Report Access Instructions (PDF) and the Hospice CAHPS® Provider Preview Reports Access Instructions (PDF).