The Care Quality Commission (CQC) has rated Sue Ryder Duchess of Kent Hospice as ‘outstanding’, while Compton Care in Wolverhampton has also been given the highest possible rating for the responsiveness of its service.
The CQC carried out a two-day unannounced inspection at the Sue Ryder Duchess of Kent Hospice in Reading last November. Following this, in their report they stated that staff treated patients and their families with compassion and kindness, respected their dignity and privacy, and went above and beyond expectations to meet their individual needs and wishes, helping patients live every day to the fullest.
They also found that services were delivered in a way to ensure flexibility, choice and continuity of care and were tailored to meet patients’ individual needs and wishes. The service planned and provided care in a way that fully met the needs of local people and the communities served.
Additionally, staff were proud to work at the hospice and felt respected, supported and valued. Senior managers and leaders operated effective governance processes and staff at all levels were clear about their roles and accountabilities.
Meanwhile after their visit in October last year, CQC inspectors have praised Compton Care’s staff for providing exceptional care and compassion and ensuring patients privacy and dignity was maintained at all times.
On being responsive, their report says: “The service had a proactive approach to understanding the needs and preferences of different groups of people and to delivering care in a way that met their needs, which was accessible and promoted equality They proactively coordinated care with other services and providers.
“Patients could also access the specialist palliative care service when they needed it.”
The report added: “We visited patients (at home) who all told us the positive effect the community nurse specialists had to reduce their pain and improve their quality of life.
“We observed clinical nurse specialists went over and above the expected to ensure patients received appropriate clinical care and treatment.
“Staff within the inpatient unit and community nursing and clinical nurse specialist teams had close working relationships with the community nursing teams, care homes and acute palliative care teams. This ensured they worked together to provide integrated care to patients.”
Chief Executive Claire Marshall said: “The report marks the huge progress we’ve made over the last few of years, not only in achieving compliance right across the organisation and meeting national standards of evidence-based care, effective management and good governance. It also celebrates the great work we have done to develop our services and to be truly responsive to our patients needs and those of all our communities.
“This report is a wonderful celebration of the incredible care we provide for our patients and their families and the work everyone does across the organisation, in every department in order to make Compton Care extraordinary, every single day.”
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